Visitor
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1 Message
GOOD customer service needed ASAP
Is it possible for someone at Xfinity to call and actually solve my problem?
I switched from ATT a couple of weeks ago and have had nothing but headaches so far. I have spent numerous hours on the phone with numerous customer "service" people and have gone to my local store four times. The manager at my local store promised to help and said he would contact me when the problem is fixed. Neither has happened. I am requesting a competent manager or similar to actually call me and solve the issues your company has caused with my account at YOUR company. Call me! [Edited: "Personal Information"]
XfinityRichard
Official Employee
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2.7K Messages
25 days ago
Hi there, @user_9da3be I completely understand your frustration switching providers should be straightforward, not a constant source of stress and wasted time. It’s unacceptable that multiple attempts to get help, including visits to the store and promises from management, have not resulted in a resolution. I'm here to help you and get it escalated. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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