Had 2 pay an extra 188$

I was told at the Portland store I was paid in full yet I had to pay an extra 188,,% I want a refund

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XfinityCarolyn

Official Employee

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356 Messages

19 days ago

I can certainly understand your frustration if you were advised that your balance was paid in full and were later required to make another payment. Did you get an opportunity to review your bills online, and did you find any discrepancies? How to view your Xfinity bill online

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user_2wrm6y

Visitor

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2 Messages

@XfinityCarolyn I was told I was told I "was paid in fulll" whilst in NW Portland.

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19 days ago

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XfinityThomasC

Official Employee

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3.6K Messages

@user_2wrm6y can define what was paid in full? Was this for a mobile device or residential accessory? Is this after closing your account? To assist we need to understand what the charge and refund would be for.

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19 days ago

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user_2wrm6y

Had 2 pay an extra 188$

XfinityCarolyn

user_2wrm6y

XfinityThomasC

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