help with incorrect charges

Going on 60 days now, and still have incorrect charges. We changed plans in June, and then added a tablet plan in July to help reduce my bill. That has not helped. I have screenshots of the conversation with the Xfinity/Comcast representative that clearly states what my expected charges should be. I'm now paying more than 30 over what they stated.

Will I need to start posting these messages online everywhere to get some resolution? At what point can I start charging xfinity for wasting my time?

Responses

XfinityRoberto

Official Employee

•

1.5K Messages

3 months ago

Hi there and welcome to Comcast @user_fu67yi. I am sorry to hear about the incorrect charges on your bill. You are in the right place and I am happy to take a look at this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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help with incorrect charges

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