help with phone bill

user_a08y11, Hi there! Thanks for taking the time to reach out. As someone who recently did a trade-in, I can understand the importance of getting those trade-in credits applied to the account as quickly as possible. You've come to the right place. Over social media, we are an excellent team of experts who are dedicated to resolving trade-in requests such as this. We can help. Can you tell us the estimated date of when you accepted the initial offer? Trade-in credits for Xfinity Mobile typically take one to two billing cycles to appear on the account. Once the device is received and confirmed in good condition with Find My disabled, like you mentioned, credits are applied over 24 months, but the initial appearance of credits is within one to two billing cycles. Additionally, once Assurant gets the device, it can take up to 15 business days for the device to be processed after receipt.