Horrible customer service and billing

i canceled my xfinity mobile line last year and had to call 4 more times this year with promises i would get a credit back for the canceled line and now i have a $357 bill and collection notice. my last bill shows a $233 additional charge that doesn't even show what it is for? the billing and customer service is horrendous. it shouldnt take me fighting to cancel a line for 10 months. I'm supposed to get a refund, not more charges, what is going on???? I couldn't even get service at my home and you have record i never used the phone line but still kept charging me monthly and promising it would be canceled and I'd get a refund. this is ridiculous

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XfinityDilary

Official Employee

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3.7K Messages

4 hours ago

user_55vhw9 Thank you for bringing this to our attention. I can completely understand your frustration, especially after being told multiple times that the line had been canceled and that credits or refunds would be issued. We'd like the opportunity to review the account history, billing details, and previous interactions to better understand what occurred. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_55vhw9

Horrible customer service and billing

XfinityDilary

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