Visitor
•
1 Message
How can I file a complaint when a manager does nothing.
Hello How can I file a complaint on false or misleading information that was given to me from an Xfinity Agent when I purchased a new phone with trade in?
Visitor
•
1 Message
Hello How can I file a complaint on false or misleading information that was given to me from an Xfinity Agent when I purchased a new phone with trade in?
XfinityJeniece
Official Employee
•
3K Messages
14 hours ago
Hey there, user_fu9kwk, thanks for reaching out through Xfinity Forums regarding your feedback. We would be happy to get this information submitted and help with the issue. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0