New Poster
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2 Messages
How do I speak to a live Supervisor that isn't Overseas about an issue?
Promised that mobile device would be included in my monthly Xfinity Bill and now being charged each month for taxes on a device I don't want or use.
Asked to speak to a supervisor in the US and was transferred to a foreign agent who had NO Customer Service
XfinityMarshante
Official Employee
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431 Messages
9 hours ago
Hello @deedee107, thank you for taking the time to leave a post. Sorry to hear about your experience. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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