How do I speak to a live Supervisor that isn't Overseas about an issue?

Promised that mobile device would be included in my monthly Xfinity Bill and now being charged each month for taxes on a device I don't want or use.
Asked to speak to a supervisor in the US and was transferred to a foreign agent who had NO Customer Service

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XfinityMarshante

Official Employee

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567 Messages

1 month ago

Hello @deedee107, thank you for taking the time to leave a post. Sorry to hear about your experience. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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deedee107

New Poster

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3 Messages

I tried that solution on Saturday where I waited over 10 minutes without a response in what was supposed to be a live session. No one has reached out to me since.

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1 month ago

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XfinityKassie

Official Employee

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2.1K Messages

deedee107 I can definitely see how that would be frustrating. Since we are a social media team, we work slightly different from a live instant chat. That sometimes means there can be a bit of a wait for a response. That said, we do understand time is valuable and try and respond as quickly as possible. I looked through the history, and did see responses. If you would like, we can assist you over this platform if that's easier than Facebook. Which ever platform is more convenient for you, works for us. We just want to be sure we are able to assist you in addressing your issue. If you would like to continue with us, please feel free to send the DM and we can assist you. I look forward to assisting you this evening!

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1 month ago

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deedee107

How do I speak to a live Supervisor that isn't Overseas about an issue?

XfinityMarshante

deedee107

XfinityKassie

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