New Poster
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3 Messages
How do I speak with an agent in the us
have been in dispute about a bill for 5 months. I was issued a credit for $967 back to my bank. Once it was issued, $967 was added to my monthly bill. When I call the call center, I get a completely different reason as to why from each person I speak with. The only time my issues ever get resolved are when I speak to an agent within the US. Please help.
XfinityThomasB
Official Employee
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1.7K Messages
2 months ago
Smitty6pack77
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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GeneLa56
Contributor
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78 Messages
10 days ago
Make a voice call and state you want to Cancel service, you should get routed to the Loyalty Department which seems to be in the USA.
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