How to cancel the free peacock on my Xfinity

This is day two trying to resolve issue. I have free Peacock TV with Xfinity however I just signed up for a bundle with Apple TV & Peacock plus but it won’t let me access the Peacock plus because it refers me back to my free plan. How can I get the automatic sign in removed so I can access the new plan I’m paying for. I was able to get Pecock plus on my phone but not my smart TV

i have called Xfinity to remove it, they refer me to Peacock but that doesn’t work either. I checked forums and it’s seems this is on going problem that no one can solve. Please advise

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XfinityThomasA

Official Employee

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3.8K Messages

21 days ago

user_4ku46v - Hello, and thank you for choosing Xfinity and joining us here on the Forums. Some Xfinity and NOW customers receive Peacock Premium as part of a promotional offer tied to their Xfinity services or Xfinity Rewards membership. If you receive Peacock Premium through a promotion such as NOW TV, Gigabit Internet or Xfinity membership, you can only upgrade to Peacock Premium Plus through your online account at xfinity.com/account. If you have a separate paid Peacock subscription, you may want to review or manage that subscription to avoid having multiple active subscriptions and potential duplicate charges. For information on canceling an existing Peacock subscription, please visit https://www.peacocktv.com/help/article/cancellation.

Please let us know if you have any questions about your Peacock eligibility or subscription options. We're happy to help!

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user_4ku46v

How to cancel the free peacock on my Xfinity

XfinityThomasA

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