Visitor
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2 Messages
I cannot view my Xfinity Mobile bill online or in the Xfinity app
I have had the same problem for the past 3 months. I cannot view my Xfinity Mobile bill online or in the Xfinity app. I have tried 3 different browsers on my computer and two on another computer. Every time I try to view a statement it may show the total but then the screen goes blank, no details appear, and I get the page "Something went wrong, Trying this page again may help fix the problem." It never fixes the problem. Using the Xfinity mobile app gets the same result. I receive email from Xfinity with the link to View Bill. Clicking on it produces the same error in all devices.
I think I will disable the automatic payment until someone at Xfinity can fix this problem.
XfinityThomasC
Official Employee
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2.6K Messages
13 days ago
Hello, @user_ray99
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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