I changed my sim card and now I cant call or text

user_bhfy0v Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry to hear that you’re having trouble making calls or sending texts after changing your SIM card. I know how frustrating that can be, and I’m here to help you get back on track!

 

Let’s go through a few troubleshooting steps together:

1. Check SIM Card Installation: Make sure your SIM card is properly inserted in your device. If you removed it, try taking it out and putting it back in securely.

2. Restart Your Device: A quick restart can often resolve connectivity issues. Just turn your device off, wait a moment, and then turn it back on.

3. Network Settings: Go to your device’s settings and ensure that mobile data is enabled. If you’re using Wi-Fi calling, make sure that’s turned on as well.

4. Carrier Settings Update: Sometimes, updating your carrier settings can help. Go to your settings and check for any available updates for your carrier.

5. Reset Network Settings: If the problem continues, consider resetting your network settings. This will remove any saved Wi-Fi passwords, so be sure you have those handy!

If you try these steps and still need help, please don’t hesitate to reach out again. I’m here to support you!