1 Message
I feel like I'm being scammed!!
I called to cancel my Xfinity Mobile since Aug 2024. I was still charged $39.39 in Sept. so I then called for a refund (which I didn't recieve) and to close the account again. I was charged again in Oct. in the amount of $39.62. I called AGAIN to get the account closed AGAIN and for the refunds. I recieved only one payment of $39.00 and $33.00 which isn't the amount I was charged but being so miniscule I was just glad the account was closed. Now in Nov., I get an email saying I am $72 PAST DUE and will be charged $10 again. Calling customer support three times for the problem to continue and get worse everytime is not working and I am forced to file complaints until this is rectified.
XfinityJeniece
Official Employee
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2.4K Messages
11 days ago
Hey there, user_ry28rn, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting to the bottom of your Xfinity Mobile account. We want to ensure that this is canceled once and for all for you. I am sorry this has been such a long process and I can see how that would be frustrating!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_8tdcju
2 Messages
11 days ago
We just had a similar experience of feeling being scammed. We traveled overseas two weeks ago and chose pay as you go for international travel. We used only local wifi when we used internet in airport and hotel. We didn't even turned on the roaming on our cellphones. But we saw a lot of data charges on our bill. The CS rep in Xfinity's India office told me in a support chat that I will be charged reagardless I was not roaming or using loca wifi. I asked her to check the pay as you go page on Xfinity website, she said she was not able to. I then asked to chat with a US based CS rep, and the answer was no. The email I received from Xfinity regarding the support chat doesn't ask me if the issue has been resolved as most other service comapnies do. So there is no way a customer can get any issue resolved. I will try to make a phone call to Xfinity CS on Monday. If still not resolved, that would be my last dealing with Xfinity.
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