I have been incorrectly getting charged for Xfinity Mobile

I had an Xfinity mobile plan with Internet in my old apartment. When I moved to a new place, I signed up for a new internet plan and cancelled my old ones. My online Xfinity account doesn't show any mobile plans linked to my account. However, I am still getting monthly bills for the mobile account. When I click "View Bill" in the email notification, I don't see any bills because the account doesn't have any mobile associated. I have called Xfinity support multiple times and everytime they told me that they have cancelled the charges, but the still keep coming. I asked my credit card to stop processing payments for Xfinity Mobile and now I am getting a debt collection notice.

I don't want my credit score to get affected for not owing anything. Please fix this ASAP. It's really frustrating to waste so much time on the phone waiting and getting pushed around from one agent to the other

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XfinityKassie

Official Employee

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2.1K Messages

1 month ago

user_9hvftx Hello there, Happy Sunday! We appreciate you reaching out to our Xfinity Forums Team regarding your Xfinity Mobile billing. I can see how this would be concerning, and I'm here to help. Did you by chance have a device charge, or was your device paid off?

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user_9hvftx

Visitor

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2 Messages

My device is fully paid off. I was able to visit the Xfinity store and they were able to cancel my service. However, now my account is with debt collection, I am not sure how to resolve that. I am getting debt debt collection notices for money that I do not owe.

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1 month ago

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XfinityAngie

Official Employee

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2.1K Messages

user_9hvftx, Let's take a look at your account and see what we can do.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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1 month ago

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user_9hvftx

I have been incorrectly getting charged for Xfinity Mobile

XfinityKassie

user_9hvftx

XfinityAngie

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