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Wednesday, December 18th, 2024 6:47 PM

I would like to speak to an agent

I am getting billed for a phone plan that I do not have

Official Employee

 • 

1.3K Messages

2 months ago

@user_ul3zeg I'm not a fan of unexpected charges myself. I can address your bill concerns and resolve this for you.  Send us a DM. 

Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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