Visitor
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1 Message
Identity verification for xfinity mobile is not working
I’ve tried multiple times on multiple devices to activate my free phone line because of upgrading my internet. Each time I do, I get to the identity verification section and input my correct birthday and SSN. Every time it says it was unable to verify my identity. I tried to do it so many times that now all it says is “sorry”. It’s very frustrating that this doesn’t work. I’m trying to give my business to the company, but it refuses to work. I just want to get it figured out.
XfinityThomasA
Official Employee
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3.8K Messages
19 days ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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