Visitor
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2 Messages
I'm a new mobile customer. Trying to call to Norway from the US using mobile
My husband has been trying to call Norway from his cell phone. I called in and spoke with cs and was told that I would have 45 days in order for international calling would be added? Why such a long wait? This isn't prehistoric times. Xfinity is a big company why not have pay per use like Spectrum mobile has? When we were with Spectrum, we didn't have to wait 45 days to place a call to Norway. They charged us by pay per use because Norway was a participating country. I was extremely upset to hear this and if I would of known this before coming to Xfinity I would of never came to Xfinity. This is a ridiculous policy and should not exist with a big company such as Xfinity. I'm thinking of going elsewhere. I will not recommend Xfinity to no one. Not to mention I had to call in 4 times to customer service to get the reason why I couldn't place an international call. I was further annoyed and frustrated
XfinityThomasC
Official Employee
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2.8K Messages
20 days ago
Hello, @ShoSho2 Sorry for the inconvenience. When you first activate your service, you can only make calls to the United States, Canada, and Mexico. You can call any county and use international roaming worldwide if:
Lines not meeting eligibility criteria will have international roaming and calls disabled. If you are already abroad and your phone shows “No Service”, you can manually pick a service provider. Go to If you have roaming issues during international travel section below for more details. If you need more help, call us for free at 1-720-728-5462.
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