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1 Message

Monday, December 22nd, 2025 2:36 PM

Immediate Executive Review Requested – Ticket [Edited]

Xfinity canceled my iPhone promo while my ticket [Edited: "Personal Information"] is still open for an undelivered trade-in. Over 1 year unresolved. Executive review needed immediately.

Oldest First
Selected Oldest First

Official Employee

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2.3K Messages

20 days ago

 

user_915p0z, Thanks so much for reaching out to Xfinity Support. We want to do everything we can to help you with this issue. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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