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user_hs3sn4
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Visitor

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Friday, July 31st, 2026 1:08 PM

incorrect billing charge

Hi, I need assistance with an incorrect billing charge. I previously spoke with a live Xfinity support agent who explicitly promised and confirmed a rate of $50 per month, but my bill has now increased to $70. I am currently abroad and unable to call, and when I tried the chat function it always says "Looks like our agents aren’t available right now." I have the full chat transcript saved as evidence of the previous agreement. Could an official support employee please look into my account and help adjust this back to the promised rate?

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16 days ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

16 days ago

 

user_hs3sn4 Hello! Thank you for reaching out. We'll be happy to look into your account and see what is going on with the monthly rate. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is a violation of our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We will respond to you, but please remember to follow the process going forward.

 

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