Visitor

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3 Messages

Monday, November 3rd, 2025 2:01 AM

Incorrectly Billed for Xfinity Mobile Services - New Mobile Line added without my consent- Billing dispute

On May 12, 2025 I received a bill for Xfinity Mobile Services.  I also have Xfinity Internet Service, so I missed this Mobile charge on my credit card. I currently have ATT cell phone service on 5 lines.  I have never had Xfinity Mobil Service for my cell phones.  I got bills each month that added to a total of $353.18.  I have reached out to Xfinity Support on more than 10 occasions to resolve this dispute.  I have been in the store on 6 occasions to work towards a resolution.  I have used chat feature more than 5 times.  Each time the Xfinity reps listens and understands and ensures me this will be taken care of and I will be reimbursed.  But, for some reason, they only reimburse a portion of the full refund.  The final amount that needs refunded is $47.53.  To summarize, I was billed a total of $353.18 by Xfinity Mobile and refunded a total of $305.65.  There is a $47.53 balance yet to be refunded back to my credit card on file.   Let me know if you can help?

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Visitor

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3 Messages

25 days ago

I spoke to Xfinity Support today and they have refunded the remaining $47.53 to my credit card.  I got an email with the credit notice and see that the transaction amount is pending on my credit card statement.  So, I expect this is now resolved.  This took longer than needed, but i do appreciate that the Xfinity Support rep today listened and did the proper research to get this right.   

Official Employee

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2K Messages

 

user_t0rtms We are glad to hear this issue has been resolved, and my team is always here to help if you should need us in the future. 

 

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Visitor

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3 Messages

@user_t0rtms​ 

My issue was resolved 100% as Xfinity refunded the total amount due.  

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