iPad scam

Hello @user_stbdvu, thank you for taking the time to leave a post.  Sorry to hear about this experience. It’s completely understandable why you’re feeling upset and concerned, especially with the unexpected charges and changes to your services. No one should feel misled or taken advantage of, and I can absolutely see how frustrating this must be, particularly on a fixed income. What you described is not the experience we want for our customers, and I appreciate you taking the time to bring it to our attention. We’d definitely like the opportunity to review what happened. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.