New Poster
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7 Messages
Is the "free" year of mobile service a scam? I have spent endless hours trying to get charges reversed.
I've spent far too much time on the phone and chat with assistants who promise to reverse the charges, but they don't. I see a lot of complaints about this. Why is Xfinity doing this to their customers?
XfinityThomasB
Official Employee
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2.5K Messages
13 days ago
Good morning mystique-ish. Absolutely not a scam. There should not be any need to reverse charges, our team would love to help coordinate a fix.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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