Visitor
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1 Message
Issue with 1 year free mobile line promo
I added 2 lines under 2 different accounts with the 1-year free promotion. However, I’ve been charged the monthly fee for both lines. Additionally, I never received the $100 gift card for each line.
I previously contacted support and was told I would receive the gift cards within 24 hours by email, but nothing has happened. Please resolve this issue and ensure both the promotion and gift cards are applied correctly.
XfinityKei
Official Employee
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1.9K Messages
23 days ago
@user_my4ykp I’m sorry to hear you're having issues with your Mobile promotions. As a friendly reminder we have a website dedicated for incentives such as gift cards where you can check the status at https://www.xfinityincentivetracker.com/track. Most incentives have a 90 day or so eligibility period. We can certainly review your account to resolve this for you.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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