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user_ibuzgm
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8 Messages

Wednesday, April 1st, 2026 11:19 PM

Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!!  Never received. Still waiting. 

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Updated 

3 days ago

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XfinityKam

Official Employee

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174 Messages

26 days ago

Hello @user_ibuzgm Thank you for taking the time to reach out to us here on Forums. I want to look into this for you

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_ibuzgm

Visitor

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8 Messages

{Edit personal information}

(edited)

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21 days ago

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user_ibuzgm

Visitor

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8 Messages

WHEN WILL I GET THE $300 CREDIT XFINITY PROMISED??

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21 days ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

@user_ibuzgm

We'll need to take a deeper look at your account to get this resolved for you.

 

Please send us a direct message including your first and last name and your complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user_ibuzgm

Visitor

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8 Messages

Yea right… this is at least my 3rd reply.

{Edit personal information}

(edited)

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19 days ago

0

XfinityOrlandoM

Official Employee

 • 

3.3K Messages

@user_ibuzgm

You need to send us a direct message,  you never want to display your personal information on the public forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

0

user_ibuzgm

Visitor

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8 Messages

6 days ago

Xfinity, WHEN will I get the CREDIT Xfinity PROMISED me?

It’s been MONTHS!!

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XfinityGabriel

Official Employee

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3.2K Messages

 

user_ibuzgm, Hi! Thanks for reaching back out. I can understand how frustrating this situation is, especially since it’s been months and you were given a specific credit amount. I do want to help check the status of the $300 iWatch credit and see exactly where things stand. To do that, though, I’ll need to access and authenticate the account. For privacy and security reasons, that can’t be done publicly here on the forum. Once we’re in a direct message, we’ll need to:
  • Confirm your full name and service address, and
  • Complete a quick one‑time verification using a 6‑digit code sent to the phone number or email listed on the account.

As soon as that’s done, I can review the notes, the transcript you mentioned, and any related cases to give you a clear answer on the credit and next steps.

Please send us a direct message to “Xfinity Support” using the steps shared earlier, and we’ll get started right away.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

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user_ibuzgm

Visitor

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8 Messages

WHEN will I get the Credit promised??

it’s been Months!!

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3 days ago

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