KEEP GETTING CHARGED ON MY MOBILE BILL AND HAVE SWITCHED PLANS!

I don't know how many times I have contacted Xfinity regarding my mobile, which I've told them, I no longer am a customer with Xfinity and that I switched services. This is truly frustrating! It's been 2 months since I switched and still getting charge. Ridiculous! One of the reasons I don't deal with Xfinity anymore is because they constantly want our money but when we try to switch, they just keep on charging us. This needs to stop!

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XfinityKassie

Official Employee

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2K Messages

1 month ago

user_jdi51 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your billing, and to bring your concerns to our attention. I can see how this would be frustrating, and want to help you resolve this as quickly as possible. To begin, can you please send a Direct Message with your name, and service address we will be working with today?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_jdi51

KEEP GETTING CHARGED ON MY MOBILE BILL AND HAVE SWITCHED PLANS!

XfinityKassie

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