Landline to mobile

<span;>I have been with comcast, now xfinty,for the past 30 years.  This is the first time I have encountered a dysfunctional customer  services.  On March 14th I called to complain my bill was raised without an explanation.  I asked this because I have a 24 month promotional contract.  The representative said it was mistake on their part.  Someone changed my internet to unlimited data whil my plan already includes that. They corrected and before  I hang-up the rep asked if I have mobil plan with xfinity I said I don't,  he said if I join xfinity there will be a discount.  I told him that as I am loyal to xfinity, I am loyal to my mobil provider T-Mobile.  I have been with tmobil for over 30 years too. Then he asked if I Chang my landline to mobil with the same  xfinity  phone number ,  I will get $45 discount,  the representative also told me I will get free phone and activation fee of $15 will be waived.  I said that sound good, this conversation  started March 14th. I paid for shipping $12+ and I got the cell phone next day. Then I get text and email to activate,  whan I chat I get different answer from different representative.  At one time  a representative told me that  I won't get discount and my bill will actually be over$300. I  said I don't need this and canceled.  Then I chatted or talk to another representative and was assured the information I received was wrong. Until March 30 I was chatting to representatives in India and Philippines and get diffrent answer every time. Finally one rep said the cell phone I have is defective it won't allow the landline port to be  transfered.  They told me they will send me new  cell phone to make it work, being naive I said ok paid another $12. Finally one representative told me that  everything will work in 24 to 48 hours. The next  i chat to check the status  another representative will tell me it will take weeks. I finally said enough is enough and canceled  and stop chatting  and request for return label. The past two days I return both cell phones and I said to myself that I will never try to get mobil services from xfinity.
<span;>My promotional contract will be over September 9th. I will definitely open my eyes  and mind to call Verizon who  installed fios in my subdivision and have  been solicitng  for the last 15 years . </span;></span;>

Thank you for the additional information @abeye, I can see how that would be frusterating, and I'm sad to hear you had a bad experience with this. From the sounds of things, it seems like there was an issue getting your landline ported over to mobile, and sadly these issues can take some time to resolve. Best case scenario 24-48 hours as one rep advised, and worse case I've seen this take a week or more. 

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