Lied to about Iphone trade in and purchase with Xfinity mobile services.

I just got off the phone with them for this very same reason. They promised me 2 500.00 gift cards for signing up and trading in my phones. When I did not receive the GC's I chatted with a rep and she assured me I would have them within 48 hours. I just sent them the transcript and they are still telling me I am wrong. I should have just stayed with Verizon, as I am not saving any money, all they did was get me to buy not one but two Iphone 16 Pro max. Nothing but a sales ploy.

Responses

XfinityJorge

Official Employee

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2.1K Messages

7 days ago

user_7dlaa1 Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are sorry to hear about your recent experiance with the Mobile side of service and the gift card. I would like to look into this for you to see how I can help. To get started can you send me a DM with your name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_7dlaa1

Lied to about Iphone trade in and purchase with Xfinity mobile services.

XfinityJorge

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