I am totally disgusted with the inability to talk with a live person in conducting my business with Comcast/Xfinity. You keep sending me notices that I need to update my mobile phone # on my account because text messages you send to me are not completed. My phone number on account is accurate. This is why I NEED TO "TALK" to a live employee to assist me, not your continually messaging from computer generated fake people. This is restraining my ability to conduct business with your company, in VIOLATION of consumer rights.
We have removed the personal information included in your last message. Nonetheless, we hear you, and we want you to know — you are talking to real people here on the Xfinity Forum. We're part of the Digital Care team, and we're here to help, not just send canned responses or automated messages.
It sounds incredibly frustrating to keep getting those notices, especially when your phone number is already correct. We can definitely take a closer look at what's going on with your account and the mobile number verification issue.
If you're open to it, we’d like to get a few account details in a private message so we can help resolve this without the runaround.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRoberto
Official Employee
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1.8K Messages
17 days ago
Hi there and welcome to Comcast @user_grkhdt. How can we assist you today with your account concerns?
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user_grkhdt
Visitor
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2 Messages
17 days ago
I am totally disgusted with the inability to talk with a live person in conducting my business with Comcast/Xfinity. You keep sending me notices that I need to update my mobile phone # on my account because text messages you send to me are not completed. My phone number on account is accurate. This is why I NEED TO "TALK" to a live employee to assist me, not your continually messaging from computer generated fake people. This is restraining my ability to conduct business with your company, in VIOLATION of consumer rights.
{REMOVED: PERSONAL INFORMATION}
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