Visitor
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14 Messages
"Live" agents
Began to talk an Xfinity mobile agent today about unlocking my phones. It was ok in the beginning. Then he/she had some trouble on a promotion and transferred me. The second guy said he was in the internet billing department and quickly disconnected. Then I was transferred to another 3 or 4 agents and I had to repeat myself again and again. The 6th one said he was in internet billing again. So I gave up.
XfinityNatalie
Official Employee
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373 Messages
8 days ago
Greetings, dmu1! We appreciate you reaching out with your mobile unlock request. We are right here to help you with this matter and I do apologize for any frustration you may have experienced from your previous attempt to receive support over the phone. Not to worry, our Digital Care team will get to the bottom of this matter for you once and for all!
Before we begin, I would like to confirm a few important factors for the mobile unlock eligibility. Please confirm after reviewing below that all requirements have been met for your eligibility. Please keep in mind also that only the account holder, Primary user, or a Manager on a phone’s Xfinity Mobile account can request to have it unlocked.
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