live chat

Your live chat is misleading. It's very frustrating; I want to speak with a live person about adding mobile service. You get stuck in the unhelpful automated chatbot. If you can't get to a live assistant ,then don't say it is live. If you want happy customers who want to expand their service, you need to talk to them.

Responses

DreamSayerZ

Problem Solver

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749 Messages

28 days ago

@user_j3bhkk You can reach Xfinity Mobile at 888-936-4968.

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user_2bdn0x

Visitor

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1 Message

3 days ago

Comcast live chat is such a joke. The automated system is extremely frustrating and not helpful whatsoever. None of the things I am typing in are being acknowledged. Every response I give them, all they do is repeat the same question over and over and it is the stupidest thing ever

1

XfinityAdrienne

Official Employee

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1.3K Messages

Hey there, @user_2bdn0x! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about your experience with getting assistance through the automated system, it certainly is not what we want for our customers. We can document the feedback on our end as we are always looking for ways to improve our customers experience. We would be happy to help with anything you might have here, can you share with us a few details of what is going on?

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19 hours ago

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user_j3bhkk

live chat

DreamSayerZ

user_2bdn0x

XfinityAdrienne

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