Loyal Customer Betrayed: Xfinity's Deceptive Practices and Irreparable Damage to My Prestine Credit

After over 20 years as a loyal Xfinity customer, paying thousands of dollars for their services, I am appalled by the betrayal and harm they have caused me. My trust in Xfinity has been completely shattered by their unethical practices, deliberate breach of contract, and complete disregard for customer loyalty and consumer rights.

In January 11, 2024, I entered into an agreement with Xfinity Mobile and Network Services that promised a consolidated bill capped, inclusive of all fees and subsidies. From the very beginning, Xfinity failed to honor this agreement presenting 2 seperate bills that far exceeded the total amount agreen upon. Then came in the additional charges that doubled and tripled my monthly bill, even though in the original agreement the customer service rep assured me that I would not be charged a cent more than the agreed final quote.  When I brought this to their attention, they made the outrageous claim that this agreement "expired on the same day it was made,"  an insult to basic intelligence and a clear indication of their willingness to deceive their customers.

When my phone was stolen, I repeatedly requested to close my Xfinity Mobile account to prevent further charges. Xfinity ignored these requests, leaving the account open for months and allowing unjustified charges to accrue for services I did not receive or use. This negligence alone is unacceptable, but it gets worse.

Despite my continous and repeated efforts to address these issue via their chat, and later on more directly with one of their main agents directly, they abruptly dropped all communications, failed to respond to my last communication and without notifying me, Xfinity quietly sent this invalid debt to a collection agency. I was never given the opportunity to dispute or resolve the issue to its full closure, a violation of my rights under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). I discovered this only by monitoring my credit report, which revealed that Xfinity’s actions had caused significant, unjustified damage to my credit. My flawless credit record, built through years of diligence, is now tarnished because of Xfinity’s greed and negligence.

Xfinity’s refusal to take accountability and resolve this issue shows a complete lack of integrity. They have prioritized profits over fairness, transparency, and customer care. Their handling of this matter reflects a broader pattern of deceptive practices and unethical behavior that every current and potential customer should know about.

A Message to Others Considering Xfinity

If you value your credit, your time, and your trust, think twice before signing up with Xfinity. Their lack of transparency, refusal to honor agreements, and willingness to harm loyal customers for profit make them unworthy of your business.

My Call to Action for Xfinity

I urge Xfinity to take immediate accountability for their actions:

• Cancel the invalid debt and remove it from collections.
• Restore my flawless credit report and formally acknowledge their breach of contract.
• Treat their customers with fairness, transparency, and respect—values they have failed to uphold in my case.

Xfinity’s actions are not just a betrayal of me but a warning to all consumers. Their predatory and deceptive practices need to be exposed, and I will continue to hold them accountable.