Visitor
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1 Message
Many incorrect charges, horrible service.
Xfinity is the WORST company I have ever dealt with. I got the wifi just for the price to be raised a few months later with no warning. I then had to chat with customer service, who gave me $30 in credits and a “free” phone line. I cancelled my wifi, but was still charged a couple times after. And last month, I was charged for my FREE phone line. I then cancelled the line, but was AGAIN CHARGED THIS MONTH, FOR MY FREE LINE. I am sick of you guys, seriously. This is ABSOLUTELY unacceptable. I need a full refund and COMPLETE cancellation of anything I am currenty “paying” for. I am so sick of you guys, basically scamming me. LET ME CANCEL.
XfinityAirelle
Official Employee
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3.3K Messages
1 day ago
Hi there. We appreciate you taking the time to share your experience, and we're sorry to hear about the frustration this has caused.
From what you've described, it sounds like you've experienced several billing concerns, including unexpected price changes, charges after canceling your internet service, and continued billing for a phone line that you understood to be free and have since canceled. We can certainly understand why you'd want this resolved.
We'd like the opportunity to review your account, verify the status of your cancellations, and determine why you're continuing to see these charges. If any billing errors occurred, we'll work with you to make sure they're addressed appropriately.
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