Visitor
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1 Message
Military free line still showing 1 year instead of 2 years
My military benefit ticket was marked as completed on Oct 21, but my Xfinity Mobile line promotion is still only showing until September 15, 2027 (1 year), instead of the 24-month military promotion.
I am a verified military veteran. The line has been active for over a month and the first bill already came out.
I have contacted online customer service three times and called once. The online agents kept transferring me back and forth without resolving the issue, which has been very frustrating. I then called and got this ticket opened. They said it would be fixed, but the promotion end date is still showing as September 15, 2027.
Could someone please check this ticket and update the promotion end date to 24 months?Thank you.
XfinityTonya
Official Employee
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17 Messages
9 hours ago
Hello @user_08ch0e,
First and foremost, thank you for your service!
We also appreciate you reaching out to us here on the Xfinity Forums regarding the Military Benefit offer for one Xfinity Mobile line for 24 months. You’ve reached the right place, and we’ll be happy to look into this with you.
Since we’ll need to review account-specific information, let’s continue the conversation through Direct Message to can further assist you.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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