i'm not able to resolve a billing issue. this is related to the $40 xfinity mobile credit for 12 months promo. i signed up for a new xfinity mobile line on october 15th, 2025. the promo was still active on that day. we're now approaching the date where the first bill will be generated. the $40 credit isn't showing up in the pending activities. i spoke to support over chat. they said the promo can't be applied, and tried to sell me an apple watch. i don't need a watch, just the promo to be applied, please. it isn't convenient for me to visit a physical store. i didn’t expect to be treated this way, being a loyal xfinity customer for so long. could you please help escalate my issue and resolve it?