Missing promotions

I have a confirmation on Xfinity’s own site that I would get “One Unlimited Line free for 12 months” and there is no promotion on my Xfinity mobile account and multiple support agents have told me I’m not getting it. I also am supposed to have a monthly credit towards $400 off a phone I upgrade on 06/30. I’m also not getting that. This has been the worst “customer service” experience I’ve ever encountered. Can someone help me with this?

Responses

Oldest First

Selected Oldest First

XfinityDemitrius

Official Employee

•

2.1K Messages

19 days ago

Good afternoon @user_9lp3cj. Thank you for taking the reach out through our Xfinity Forums Community support page. I am glad to hear you were you able to get your concerns successfully addressed. We appreciate you being a part of our Xfinity Community and hope you have a great rest of your week.

4

0

U

user_9lp3cj

Visitor

•

6 Messages

@XfinityDemitrius nothing has been addressed no promotions have been added to my bill

Like

Reply

19 days ago

0

XfinityDemitrius

Official Employee

•

2.1K Messages

My apologies as we did receive an unsolicited direct message seeming ti indicate you were able to get this figured out. Have you attempted to reach out to our Xfinity Mobile team to review the Unlimited Line offer and the Device Payment Plan credits for the upgrade @user_9lp3cj?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

19 days ago

0

U

user_9lp3cj

Visitor

•

6 Messages

Yes and got told multiple times no promotion existed

Like

Reply

14 days ago

0

XfinityLinda

Official Employee

•

2K Messages

@user_9lp3cj We'd be happy to look into this further for you. Please send us a Direct Message with your full name and address. We look forward to hearing from you.

To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 days ago

0

Plan

user_9lp3cj

Missing promotions

XfinityDemitrius

user_9lp3cj

XfinityDemitrius

user_9lp3cj

XfinityLinda

New to the Community?