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Wednesday, February 28th, 2024 6:04 AM

Closed

MMS problem

It appears from the forum the XFINITY is well aware of this issue and has taken no steps to resolve the issue. None of the solutions offered will/have resolved this issue.  My situation is even more unique because I transferred 2 lines/phones from Verizon.  One line works properly, one line is a mess. Spend countless hours on with apple and XFINITY with 0 resolutions 

Official Employee

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1.9K Messages

9 months ago

Hi there @user_n3ili5!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We greatly appreciate you taking time out of your day to reach out to us here and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Visitor

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1 Message

8 months ago

MMS will only work when I use my home wifi - does not work when connected to Xfinity Mobile wifi - really annoying that I have to manually change this setting!

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