Mobile 3 GB Shared data - gone?

I was on a 3gb shared plan with my husband's and my phones. I had to switch my account to a new address and when I did I was switched to a 1 gig shared plan. I did not ask to be switched. There is no option for a 3 gig any longer. I thought current customers were grandfathered into their plans. I contacted Xfinity support today and was told they could not help me and that I could choose either by the gig or unlimited. Is this true?

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XfinityMarcos

Official Employee

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2.1K Messages

3 months ago

Hi user_h5ramn,thank you for sharing all of those relevant details and for taking the time to visit our Forum for support. If you were on a grandfathered Mobile plan, once a change is made, you would have 30-days to request your previous plan. If that timeline has past, then there isn't a way to get the older plan back.

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user_h5ramn

2 Messages

I did not even realize it changed until I saw the next months bill. I should have been informed when I talked to a rep when I had them change my address. The 3 gb shared plan worked well for us. I will be switching to another mobile phone provider.

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2 months ago

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XfinityVictor

Official Employee

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1.1K Messages

user_h5ramn Hello, I hope you are having a good day! We are happy to search for options for you. Unfortunately that plan is no longer available.

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2 months ago

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user_h5ramn

Mobile 3 GB Shared data - gone?

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