Mobile account still billing

user_8rf93n Hey there! Thank you so much for using our Forums to reach out to our Xfinity Support Team. You came to the right place for help and I am here to work with you to make sure the Xfinity Mobile account is closed as you requested. To get started can you shoot us over a DM with your name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message