Mobile bill

My bill is wrong. Why do I have to spend hours on the phone for you to not fix it. I'm ready to quit you after 1 month because this is not saving me any more than at&t. They told my we should not have ordered online. We should have called. So it's my fault your system is flawed? Why do you offer it then?

Responses

XfinityShawn

Official Employee

•

1.5K Messages

2 days ago

user_3wqqjm My team can definitely help you with your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Plan

user_3wqqjm

Mobile bill

XfinityShawn

New to the Community?