Mobile bill

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address?
What do I do?

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user_jvjem4

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13 Messages

20 days ago

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address?
What do I do?

Note: This comment was created from a merged conversation originally titled Billing statement

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user_jvjem4

Visitor

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13 Messages

20 days ago

i need my billing statement history. You need to have it as required by law. I cannot access it on this website or the app? keeps saying "SOMETHING WENT WRONG" help!!!

Note: This comment was created from a merged conversation originally titled my billing statement history

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U

I need my billing statement history. You need to have them as required by law. I cannot access it on the website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Please tell me how to get the statements. Thank you.

Note: This comment was created from a merged conversation originally titled customer service needed

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user_jvjem4

Visitor

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13 Messages

20 days ago

I need my billing statements!

Under federal law, telecom companies are required to retain call records and billing data for at least 18 months (under Federal Communications Commission / FCC regulations 47 CFR § 42.6). Please send via email asap

Note: This comment was created from a merged conversation originally titled Customer service for statements.

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user_jvjem4

Visitor

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13 Messages

20 days ago

I get the emails from Xfinity Internet. Why don't I get them from xfinity mobile? It's THE same exact email address. Today, 3 different agents from xfinity mobile tried to email me but I never received them? WHY??

Note: This comment was created from a merged conversation originally titled Mobile bill statements

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XfinityCliff

Official Employee

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765 Messages

20 days ago

Hello @user_jvjem4, and thank you for sharing your concerns here on our Xfinity Community forums!

I can understand how frustrating it is when you're simply trying to access your Xfinity Mobile billing information and aren't able to get what you need.

We'd be happy to take a closer look at the account and help get things sorted out if you need assistance!

Please send us a Direct Message with your full name and complete service address, and we'll be glad to assist.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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user_jvjem4

Visitor

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13 Messages

15 days ago

Can I get a final 0 balance statement now that you have been paid? Thanks

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user_jvjem4

Visitor

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13 Messages

On mobile Acct. Thanks

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15 days ago

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XfinityJamesC

Official Employee

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3.2K Messages

Greetings, @user_jvjem4! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your mobile bill, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, as my colleague described last week, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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13 days ago

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