mobile billing

My wife and I have been on the Xfinity unlimited mobile plan for 6 years. We drove across the border into Canada for 3 days and returned with a $1700 bill from Xfinity. We have the global travel plan and have had no issue being charged and paying the $10 global travel plan daily rate when we are overseas or out of the country. Have no idea why or how we were hit with such excessive roaming charges. Please advise the best way to resolve. We will not be paying this bill and if not resolved will be cancelling our Xfinity mobile plan this week.

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XfinityAngie

Official Employee

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2.1K Messages

22 days ago

user_i3fuss, Thank you for reaching out to Xfinity Support. The best way to get assistance with this is to go directly to our mobile department. Here is the contact info:

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

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user_i3fuss

Visitor

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2 Messages

@XfinityAngie thanks for the advice. I have two pending tickets to resolve this and made an in person visit to my local store where they confirmed the tickets but indicates they could not help.

I removed my payment mechanism and will be leaving Xfinity as I have yet to receive any indication that this will be addressed.

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18 days ago

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XfinityRay

Official Employee

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3.3K Messages

We are glad to check on those tickets and further help, @user_i3fuss. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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16 days ago

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user_i3fuss

mobile billing

XfinityAngie

user_i3fuss

XfinityRay

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