Visitor
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1 Message
Mobile care 50% off promotion
Im trying to sign up for mobile care with the discount as clearly stated on the website but it will only show me full price. We just got new phones through xfinity 3 weeks ago and I do not understand why I am not qualifying. Chat was useless. Deceptive practice if not available.
Now through 10/31
Repairs, replacements, and tech support – you’re eligible to add Xfinity Mobile Care and get 50% off for your first three months
From drops and damage to loss or theft, get coverage you can count on with Xfinity Mobile Care.
Offer ends 10/31/2025. Limited to eligible devices brought from another carrier or previously purchased through Xfinity and activated on an Xfinity Mobile line prior to offer end date. Enrollment may be subject to device virtual inspection. Some exclusions apply. Click enroll your device for full details and restrictions.
XfinityJeniece
Official Employee
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3.5K Messages
7 days ago
Hey there, @user_yu8upc, thanks for reaching out through Xfinity Forums regarding adding Xfinity Mobile Care. We would be happy to help you with getting this added to your account. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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