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user_atl8q9
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10/02/2026 4:55 PM

Mobile fraud and over charging

I was moving from one home to another home. I called Xfinity to change the address. They sold a mobile bundle saying that there is a free phone offer and the line free for 1 year with $100 cashback. 

I didn't check the bill for 10 months, They were continuously charging me for the device and over charging for data for which I already had the data plan. I called billing department and asked them to listen to the conversation. They were saying that even if the conversation was as per what I said. I still need to pay for the mobile. They were shaming me for believing in the Xfinity agent.

I lost a lot of money. I completely lost trust in Xfinity. I hate the dubious plans of Xfinity.

Can someone tell me how can I stop being robbed?

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13 days ago

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XfinityPeterH

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3.2K Messages

13 days ago

@user_atl8q9 Our team is here for you. Please send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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