Visitor
•
1 Message
MOBILE FRAUD!!!
I did not request, authorize, or set up this mobile line. I have repeatedly contacted Xfinity to report the issue, yet I continue to be given the same response that a claim is being opened or that someone will assist me. Despite these reports, I am still seeing autopay attempts for a mobile line that I never authorized.
At this point, I am extremely frustrated with the lack of resolution. I have reported this as potential fraud multiple times and have been passed around without receiving a clear explanation, resolution, or confirmation that the unauthorized line has been permanently removed and that the associated charges have been stopped. Payments are still setup on autopay and they have yet to been able to even stop the autopayments!!! This is ridiculous!!
They are carelsss and at this point I might have to consider legal action!!
XfinityMarshante
Official Employee
•
1.5K Messages
16 days ago
Hello @user_8w1lo9, thank you for taking the time to leave a post. Sorry you’re still dealing with an unauthorized mobile line and continued AutoPay attempts after reporting the issue multiple times. I completely understand how alarming and frustrating it must be to see payment attempts continuing while you’re waiting for confirmation that your concern has been fully addressed. We take concerns involving unauthorized activity seriously and would like to review what has already been documented, including any claims or cases that were previously submitted. Because this involves sensitive account and billing information, so that we can securely authenticate the account and determine the appropriate next steps. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
0
0