Visitor
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2 Messages
Mobile free for one year
I upgraded my home Wi-Fi with a cherry on top being when you’re a free mobile service. I called and ordered service along with an iPhone. When the iPhone arrived, my mom seeing how much it was and sent it back. I didn’t purchase an iPhone call to add that to the one year service and was told that I no longer can get it due to expired promotion code. The agent said I now have a history of mobile service when I never even spoke one word or reported my number over to Xfinity. I would like to say this is just my problem is really leaving a bad taste of my mouth. Especially with Xfinity being one of the leading companies in technology. I also can’t see how the agent, supervisor and or mobile service department cannot solve this minor problem. Can you please explain to me why I cannot get my one year service for mobile?
user_361m0e
Visitor
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2 Messages
3 days ago
Please excuse the English and mistakes. I was speaking and not typing and didn’t edit my question. Thank you.
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XfinityRay
Official Employee
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3.5K Messages
16 hours ago
Hi there, @user_361m0e! Thank you for signing up for the Xfinity Mobile service. I understand that was frustrating with both your mom sending the device back and then not being able to add the promotion when you were setting this up again. The promotion is for new Xfinity Mobile accounts. Our system will not allow that to be added once there is an account history. I would still like to open a ticket and see if there is anything further that can be done to get that for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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