Visitor
•
1 Message
Mobile NOW disappeared from my account
I recently noticed that my service wasn't working unless connected to wifi. I've spoken to customer service multiple times and they tell me they do not see a mobile account. My eSim literally says Xfinity. I've considered looking elsewhere for mobile service, but with my account being gone, I can't switch my number to a different carrier. I was told a ticket has been opened but have not heard a word from someone.
XfinityJamesC
Official Employee
•
2.8K Messages
19 days ago
Greetings, @user_7okj7b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your NOW Mobile account. I'm sorry to hear you're having issues determining the status of your account, but we are here for your support.
All support for NOW Mobile and NOW Internet is handled through the NOW Portal (https://www.xfinity.com/now). We do not normally have access to any of those systems, but if you have a ticket number, we should be able to look that up and see if there are any updates.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0