Mobile Order on Hold

Question

I have signed up for Xfinity internet and mobile service.  Xfinity came to activate the internet, but left saying that I need to install an underground cable.  Then I got an email that my mobile order is on hold until my internet is activated.  In the meantime, I spent $500 to pay off my old mobile contract, expecting to be compensated by Xfinity's offer, for which my service needs to be activated and trade in delivered by 10/15.  If Xfinity is not able to activate my internet by then, am I going to lose the $500?

XfinityEricB · Answer

user_7nro9s Thanks for reaching out to us for help with your mobile concern, and install situation as well. I would be happy to review the account, and see what I can do to help. I see you sent a direct message as well, and I can continue with you there to review the account status. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait until we request a direct message before sending one.

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user_7nro9s

Mobile Order on Hold

XfinityEricB

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