Visitor
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4 Messages
Mobile plan changed without my permission
I changed the phone to a new device on 1 of my lines. Where previously I could manage my usage between 1gig - 3 gig or 10 g - I now only have the option of 1g or unlimited. I want my original plan back
user_mlg2wj
Visitor
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4 Messages
28 days ago
It's more than frustrating how difficult it is to reach someone at Xfinity mobile. I have called the customer service number twice today and been caught in an endless loop of automated voices - ultimately never being connected to anyone for help. I sent this original message 4 hours ago and a couple hours ago tried a direct message to xfinity support as others had recommended. Crickets chirping on every avenue I have tried to reach someone...........
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XfinityThomasB
Official Employee
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2.4K Messages
26 days ago
user_mlg2wj
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_mlg2wj
Visitor
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4 Messages
26 days ago
So Xfinity will not resolve my issue. Yesterday their representative at the Technical support desk confirmed to me that he had put my plan back to what I originally asked. I specifically asked to confirm which plan, and he confirmed, twice, I had been returned to my original plan.
I did not see this reflected in my plan today so I Direct messaged as requested- I was told today the Technical support desk was wrong and they would not return me to my plan - and said they would follow up internally.
It’s not that they can’t do it, they just won’t is my opinion.
i will be finding a new service provider for TV, Internet & mobile
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