Mobile plan

user_cqzq7e Thank you so much for stopping in for help with your mobile billing concerns. Getting charges for anything when you are not expecting it would have me reaching out as well. We do have free mobile line offers but that is not available to add in most cases outside of the promotion when a new line is getting added. I would be happy to help look into this free line for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.