Mobile scam

Hi, less than a month ago while registering for Internet services an agent talked me into switching to Xfinity mobile service for my two lines. The deal was two FREE Galaxy A36 phones, $20 per month per line unlimited data, a $40 discount for my home Internet services for a year, and a $100 gift card. This was all as clear as day. When I was registering I paid $253 for the phones, and the agent said that included the taxes for the phones ($65), and ~$190 for phone down-payments and the first payments installments THAT WOULD BE REFUNDED. I'm looking at my future bill and it now shows additional payments for the next month's bill. I am chatting with an agent right now absolutely losing my mind because he said that the phones were not free from what he could see. I was told point blank when making this deal that the phones were free, that the payments would be refunded in my subsequent billing. Is this some sort of [Edited: "Language"] deceptive scam that these people are running or what??? I was expecting to be paying ~$65 for Internet and Mobile ($15 internet after discount, 2 x $20 for mobile, ~$10 for fees), but apparently the phones aren't actually free at all. It's in the chat I had with the agent while registering as clear as day that the phones were effectively free...apart from the taxes. [Edited: "Language"] is going on...