@user_0wv94d Our team can help and check in on your account balance. Can you please direct message me your first and last name along with your full service address so that I can resolve this for you. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
XfinityKei
Official Employee
•
2.2K Messages
2 months ago
@user_0wv94d Our team can help and check in on your account balance. Can you please direct message me your first and last name along with your full service address so that I can resolve this for you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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